Kno2 is excited to announce Shaina Luevano as our May Employee Spotlight. Shaina has been with Kno2 almost 5 years and is a Manager of Client Interoperability Services. She has a dynamic role because Shaina helps with customer support, new client activation and connectivity.
What do you do at Kno2?
In a nutshell I help customers and partners to connect with others using interoperable methods of exchange to improve communication in healthcare. I help to get large customers up and running and ensure patient information is accessible and able to be exchanged successfully. I believe this is what sets Kno2 apart from others. We stick with our partners and their end users to facilitate discussions with EHRs to enable Direct Secure Messaging and work with them to test out the capabilities. Many still do not know about Direct Secure Messaging and I help to educate others – either through our written content or by making myself available to hop on the phone with a customer and another provider they exchange with so they both can begin to transition to interoperable methods of exchange.
I also help with HIE Connectivity and help large customers take advantage of Carequality for something as simple as removing the wait that comes with record requests and replaced with on demand record retrieval or providing a health system the visibility they need into their population in order to assist with their value-based care initiatives.
What motivates you to wake up and go to work every day?
What we are doing at Kno2 is breaking boundaries and disrupting the industry to improve communication around patient care – something that every person is affected by to some degree. There is a real person involved in all of these transactions and I love people; so knowing that ultimately we are working hard to improve the care and treatment they receive is the best part of the job.
What do you enjoy most outside of work?
Much of my time outside of work is spent as a student of the Bible and engaging in a Bible education ministry work. This education and ministry are extremely important to me and an important part of who I am and the decisions I make. I also love spending time with my family and friends enjoying a meal, or engaging in some type of recreation together!
What’s something most people don’t know about you?
On March 18th of this year I gave birth to a healthy baby girl. Her name is Bo Bryce Isabella Luevano, and she was 9lbs 1oz 20” at birth. Duke (11 years old) is excited to be a big brother, and what makes it even sweeter is that he “asked” for a little sister.
How did you hear about Kno2?
Therasa Bell and I knew each other outside of work.