Create a digital solution for intake paperwork that would satisfy all of HQMG’s facilities’ needs.
Reduction of time for patient admission paperwork from 30 minutes to 5 minutes & savings of $700/month by eliminating paper and printer use.
Plaza Healthcare, Sunnyside Nursing and Post-Acute Care and Topanga Terrace Rehabilitation and Subacute are a group of patient-forward healthcare facilities specializing in skilled nursing for after-hospital care and assisted living operating under the Health Quality Management Group (HQMG). Managing over 500 beds combined, they each boast a complete and unrelenting commitment to exceptional care with a warm, nurturing environment for patients.
As the COVID-19 pandemic hit, healthcare organizations saw a drastic decline in in-person visits and interactions. As a result, HQMG was compelled to search for a digital solution for intake paperwork that would satisfy all their facilities’ needs. As many as 30 pages per resident had to be mailed to individuals, signed and mailed back. This was not only inefficient and expensive, it caused an unacceptable lag in the compliance timeframe of when signed documents were due to be input to charts.
Each admission packet required a staff member to:
After searching the market and evaluating other software options, HQMG chose Kno2 because they offered a single solution that transformed disparate processes, such as stand-alone fax machines and eSignature workflows into centralized and streamlined communications, customized to their organization. The Kno2 team was accessible and ready to meet the needs of each facility, both during initial setup and after it was rolled out to each facility.
“With Kno2, we really worked together to build what worked best for our facility. That was huge! We’ve never seen that in any vendor. Our goal was their main focus in making it really work for us as efficiently as possible.” – Jacklin Lewis, Chief Information Officer | HQMG
By implementing these automated workflows with Kno2, HQMG staff got back valuable minutes that were reallocated to increase meaningful time with patients. Following the initial setup and a brief 30-minute onboarding session, the following benefits were achieved for Plaza, Sunnyside and Topanga:
Previously, doctors were traveling to the facility to get a complete view of the patient record because so much information was still in paper form. With the Kno2 solution, everything is available in the digital file and doctors can easily view the information from anywhere -- sometimes before the resident is in the building. Medications and the course of treatment can be verified in a timely manner.
Jacklin Lewis
Chief Information Officer | HQMG
One side effect of the pandemic was a more stringent process for visitors to medical facilities. This critical activity required more oversight to keep patients, loved ones and staff safe during visits, an important process that has proven to reduce anxiety and improve recovery times.
“Kno2 has been a blessing! Why did we wait so long? This is making life easier.” Haley Nelson, Guest Relations | Plaza Healthcare
HQMG is anxious to expand their work with Kno2 to improve their communication and patient intake processes today and into the future. The company is planning to expand the Kno2 solution to their Los Angeles County and Oregon locations.
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