Increase administrative efficiency by removing manual fax workflows
Saved more than 10 hours of labor per week & reduced monthly paper and printing costs by 75%
Butte Premier Physical Therapy (BPPT) is a thriving outpatient physical therapy clinic in the heart of the expanding healthcare campus of south Chico, California. With six full-time and one part-time physical therapist on staff, BPPT processes up to 1,400 visits per month. The clinic receives referrals from many sources, including a next-door orthopedic surgeon practice. Since 2017, they have been using Kno2, integrated with Net Health Therapy for Clinics (BPPT’s chosen electronic health record system). While the practice has grown significantly since its founding in 2007, the values that began BPPT have never changed: keep things simple and treat people fairly.
Faxing, scanning and manually tracking inbound and outbound fax documents is a labor and time-intensive process. Prior to using Kno2, BPPT spent an average of 15 minutes per patient on a taxing routine that included printing the plan of care, writing a cover sheet, feeding the record into the fax machine, stamping the paper copy with the date it was faxed, adding that record to the patient chart, following up with a signature, confirming the return fax, scanning the signed record and reattaching the new document to the digital patient file.
The volume of paper and toner used in printing all these multi-page documents was expensive, costing the practice more than $400 per month.
This process placed a heavy burden on administrative workers. The front office was constantly repeating this process, taking time away from the important work of greeting patients, scheduling, handling co-pays, answering phones and other patient-centered tasks.
Kno2 is seamlessly integrated with Net Health Therapy for Clinics. The integration allows the therapists themselves (not just the administrative staff) to complete patient records. What used to be an 11-step process is now handled with just a few mouse clicks, all within the therapists’ familiar workflow. Everything is updated automatically within the software and all documents are linked back to the original patient record. No one must leave the main system to perform the function of scanning, sending and loading patient records. No patient data is left sitting on a desk.
When Kno2 was presented as an option to BPPT and they saw the potential for time and money savings, they instantly said yes. Initial conversations about the product began in October 2017. When BPPT decided to move forward with Kno2, the entire solution was up and running, with staff fully trained, by the end of the year.
“I always want to be on the front end of change. I don’t want to have to respond to it, I want to help lead it.” – Leigh Langerwerf, PT, DPT. Owner/Founder | Butte Premier Physical Therapy
Through Kno2, BPPT has eliminated an 11-step process at the front office. The front office no longer needs to manage the manual faxing and filing of patient care plans––that process is now automated. This saves more than 10 hours of labor each week, eliminating more than 25% of a full-time employee workload. Client paperwork is more secure within an encrypted, password-protected user interface and no longer lying face-up on fax machines in a public-facing environment.
In addition to the value of time saved, BPPT is spending 75% less on printing and paper, which is a savings of more than $300 per month.
The front staff has shifted away from manually processing patient documents, allowing them to focus on patient-centered activity. They now have the time to ensure everyone who walks through the doors feels valued, has a positive interaction with the staff and gets all of their questions answered before they leave.
This system has revolutionized my clinic as far as how we communicate with physicians. It has completely changed everything we do and has taken us from the Stone Age to a modern solution.
Leigh Langerwerf, PT, DPT.
Owner/Founder | Butte Premier Physical Therapy
BPPT saw an instant ROI through the Kno2 subscription integrated with Net Health Therapy for Clinics. The success of this innovative solution is something BPPT is eager to build upon. The facility has a goal of moving completely away from paper charts in the near future. Thanks to Kno2, this goal is within reach.
As more practices and referral sources come on board with fax-less solutions, BPPT will be able to eliminate the faxing piece of the puzzle and use Kno2 to message crucial patient information back and forth between clinicians for a seamless provider and patient experience within their regular workflow.
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