Increase administrative efficiency by removing manual fax workflows
Saved more than 5.5 hours of work time each week, or nearly 14% of their full-time schedule
Child and Family Vision Center in Ankeny, Iowa is committed to offering a comprehensive level of continuous care. They deliver specialized eyecare and personalized vision programs, with a focus on innovative eye care services to pediatric and adult patients including post-concussion or post-stroke vision therapy and neuro-optometric rehabilitation. The vision center is led by Optometrist, Dr. Erik Romsdahl who has been practicing for more than a decade.
Child and Family Vision Center serves 50+ patients per week with a staff of two medical professionals. While some exams are routine, the clinic also handles many cases involving brain injuries. In these instances, Dr. Romsdahl and his team must share a large volume of paperwork to various care providers, law firms and insurance companies.
Typically, the process involves receiving the records requests, printing each individual page of the medical file, managing paper jams, toner cartridges and misprints, counting pages for reimbursement, submitting a fax, waiting for the fax line to clear and getting confirmation that the documents were received.
The entire cycle often takes up to 30 minutes, which is a significant portion of the workweek.
As a user of Crystal Practice Management (Crystal PM), Child and Family Vision Center has access to tools and integrations to help make the practice run smoothly. In January 2022, Dr. Romsdahl became aware of Crystal PM’s integration with Kno2, a communication platform that enables easy, reliable and secure means of sharing patient information.
With a few simple phone calls and a total of two hours to implement the software and train the staff, the Kno2 integration was up and running, seamlessly lifting the burden of the arduous document sharing process for the small clinic without any added complications. Now, all they do is ‘click’.
“I knew, instinctively, that there had to be a better way. Having Crystal PM endorse it made the decision to implement the Kno2 solution easy.” Dr. Erik Romsdahl, OD, Owner and Vision Therapy Optometrist, Child and Family Vision Center
Kno2 has given Child and Family Vision Center back an average of 5.5 hours of work time each week, or nearly 14% of their full-time schedule. This is time they can now spend on patient-oriented tasks.
In terms of investment, the software more than pays for itself in saved costs of paper, toner and wear and tear on printers and fax machines. Provider and patient relationships have been shored up, as the clinic has improved their response times for records requests and can now coordinate care efficiently and effectively.
Kno2 has streamlined our process significantly. We can now create a quick summary of the exam, select the provider we need to send it to and have the paperwork delivered before the patient ever leaves our office.
Dr. Erik Romsdahl, OD
Owner and Vision Therapy Optometrist, Child and Family Vision Center
404 S. 8th Street, Suite 204
Boise, ID 83702
8925 E. Pima Center Parkway, Suite 100
Scottsdale, AZ 85258
